1.1 Smart TV Broadcasting Ltd. is a company registered in England and Wales with a company number of 584 9825, and whose registered offices are situated at 4th Floor, 130 Shaftesbury Avenue, London, W1D 5EU. All reference in these terms to “we” and “us” are references to Smart TV Broadcasting Ltd.
1.2 All references in these Terms to our “service” is a reference to the Smart Live Casino Service.
1.3 These Terms govern the relationship between you and us and incorporate the terms upon which you place bets using our service. Please read these Terms carefully and ensure that you fully understand them before agreeing to be bound by them.
1.4 We may: (1) revise these Terms and Customer Agreement and (2) change the service at any time. Any such revision or change will be effective immediately on its posting on the Website, or by notification to you via email or by post and you agree to check for revisions and changes on each occasion you use the service and/or show. Use by you of the service at any time following such posting or notification shall constitute your acceptance of such revisions or changes.
1.5 Any calls between you and Smart Live Casino (or Smart Live Casino and you) may be recorded for monitoring and regulatory purposes..
2. The Games
2.1 By playing our games you agree to be bound by these Terms and Conditions.
2.2 Our Casino is offered under the terms of our UK Bookmakers license.
2.3 To play for real money on our Casino product, you must first register a new account and make a deposit using a debit or credit card.
2a RNG Casino
2a RNG Games
2.1 Our RNG Games suite, including skill games, is also offered under our UK license and are run where appropriate as fixed odds betting games. Bets will only be accepted on the Games Suite via the website, we will not accept phone bets on this product.
2.1.1 Bets will be considered as having been placed when they are confirmed by our game server.
2.1.2 Once a bet has been confirmed by our game server it cannot be cancelled.
2.1.3 For multi-stage games, which involve decision making/actions by the customer, decisions will be deemed to have been made when they are acknowledged by our game server. In the case of disputes the log of our game server will be deemed the final arbiter of whether an action has been taken by the customer, and if so what action was taken.
2.1.4 Smart TV Broadcasting will not be responsible for any loss of connection to a game resulting from an issue at the customers end, or issues involving third parties equipment and/or software.
2.1.5 Should a problem with Smart TV Broadcasting’s equipment or network result in a customer being unable to continue playing a multi-stage game after it has started, then Smart TV Broadcasting will either endeavour to facilitate the resumption of the game at an appropriate stage, or arrange a refund of the game’s initial stake as appropriate.
2b RNG Casino
2.1 The Smart Live Casino is powered by Net Entertainment, which is the Internet division within the Cherry Group, Cherryföretagen AB (publ). Cherryföretagen AB is quoted on Stockholmsbörsen in Sweden.
2.1.1 Players must be over 18, and must live in a country where online gambling is legal. We will not accept players from Sweden under any circumstances. No bets will be accepted from players who do not meet the preceding criteria. In any instance where an ineligible player makes a bet we will void all bets, refund all deposits and withhold any winnings for that player.
2.1.2 Employees of the company operating the Casino, Net Entertainment Malta Ltd. (the “Company”), its licensees, distributors, wholesalers, subsidiaries or other agencies, retailers and members of the immediate families of each are not eligible to participate in the Casino.
2.1.3 The Casino product is offered under our UK remote gaming license.
2.1.4 The rules pertaining to the casino are in addition not as an alternate to Smart Live Casino’s Terms and Conditions
2.1.5 Bets can only be made on the Casino product via the website, we will accept no phone bets for this product.
2.1.6 Bets will be considered as having been placed when they are confirmed by the game server.
3.1 In order to use our Service, users are required to complete the User Registration process. By completing the process you will authorise us to maintain an account registered in your name (“Smart Live Casino Account”). On confirmation of your registration by us, you will become a registered user of Smart Live Casino (“Registered User”).
3.2 Among other details, you will be asked to choose a Screen Name and PIN when performing the User Registration process. You must keep your PIN confidential, as all entries made using your PIN will be treated as valid and as having been made by you.
3.3 You are not permitted to become a Registered User or to use our Service if you are under 18 years of age or acting on behalf of a person under 18 years of age.
3.4 When registering you must provide us with a Screen name (which will be the same as your Username) which will be displayed on screen when you bet. Your screen name may not be considered obscene or offensive. Once your player name is confirmed, it cannot be changed. However, we reserve the right to change your player name if we deem it unfit for broadcasting purposes.
3.5 When registering you must provide us with a phone number from which you will place your bets. Only one player may be registered in relation to any one phone number. You must ensure that other parties do not gain unauthorised access to your telephone, if they do so they will be able to place bets using the credit on your account. Any bets placed from your nominated telephone will be treated as if they have been placed by you. You will be eligible to receive any winnings and also liable for any losses. You may not withhold your caller ID from your registered phone number if you wish to participate in our games. In the event that we discover an invalid phone number registered to an account, then that account will be immediately closed by our Fraud Team.
3.6 Please note that it is your responsibility to comply with your own national laws applicable to the use of our Service.
3.7 We reserve the right at our own absolute discretion, to:
3.7.1 Refuse to accept you as a registered user. And
3.7.2 Suspend and/or terminate your registration as a registered user and shall not be obliged to provide you with reasons for doing so.
3.8 By registering, you also verify you do NOT already have a Smart Live Casino account, as you may only hold one account. Duplicate registrations are NOT permitted. In the event that we have reason to suspect that a person has made duplicate registrations, all registrations by that person will be cancelled, and all bonuses and winnings on the duplicate account will be voided.
4. Player Commitment
4.1 Under-age gambling is an offence and you must be 18 years old or over in order to register and play in the Casino. Any transactions with persons under the age of 18 years will be void.
4.2 No players will be accepted under any circumstances that are resident in the United States. No bets will be accepted from players who do not meet the preceding criteria, and any instances where an ineligible player makes a bet we will void all bets, refund all deposits and withhold any winnings for that player.
4.3 You are responsible for making sure that you are not registering and/or playing our games in any jurisdiction in which gambling is unlawful.
4.4 We may ask for proof of age and evidence to verify your identity and place of residence at any time. We may use any lawful and reasonable channels and methods available to us to carry out checks of any details provided to us. If, after registration, We become aware that you are under 18 years of age, We shall close your account with immediate effect, and return to you all deposits made.
4.5 We reserve the right to refuse your registration for a betting account, based on any checks we run on your user details.
4.6 You promise that all details in the registration form submitted by you to us are accurate and true. If the details you provide are not accurate and true, we may refuse your registration or suspend or terminate your account and you could be subject to criminal or civil prosecution. The service is not available to employees, agents (including advertising agencies and promotional companies), successors and assignees of Smart TV Broadcasting Ltd, their families, household members or their agents, licensors or contractors.
4.7 You will only use the service for sour own personal and private entertainment and not for any commercial or business purpose, including bookmaking.
4.8 You promise that the source of funds used by you for betting on our Casino product is legal.
4.9 Abusive or offensive language will not be tolerated on our chat boards, or otherwise by you on the platforms or with Smart Live Casino staff or contractors. In addition, you are not entitled to make untrue and/or malicious and/or damaging comments with regard to Smart Live Casino’s operation in any media or forum. Any violation of this policy may result in the suspension of your use of the services and/or such other action as may be reasonably required by us to ensure compliance.
5. Your Smart Live Casino Account
5.1 When registering you must make a minimum deposit of £5. The maximum single deposit is £1,000 (if you would like to deposit more than this amount, please call Customer Services on 0800 279 851 0).
5.2 As part of our Know Your Customer (KYC) Policy we may ask players who have deposited for photographic identification, proof of residence and a copy of the front and back of your card prior to any withdrawal being released.
5.3 Credit card deposits are limited to a maximum of £10,000 in any calendar month. There is no limit on deposits made by debit card, bank transfers or postal orders.
5.4 You can make a deposit using a debit or credit card including Visa, Visa Delta (Debit), MasterCard, Switch, Maestro Visa Electron and Solo. We do not accept American Express. Please note that the card must be in your name (the registered player name). If using a Switch, Maestro, Visa Electron or Solo Card then you will be required to verify your age within 72 hours of opening the account. Failure to satisfy us that you are over 18 will see the account suspended (including any deposited funds) until we are satisfied. If you make a deposit using a Mastercard, then you will be required to provide proof of ID as laid out in section 5.2.
5.5 If you close your Smart Live Casino account, you will be entitled to the return of the current available balance, which will be forwarded to you in accordance with the terms for the withdrawal of funds specified in Clause 5.9.
5.6 Smart Live Casino reserves the right to authorise or delay your deposit at any point following your transaction. Although the funds will appear immediately in your Smart Live Casino account, in some instances, they may only be transferred from your bank at a later date. Smart Live Casino is not responsible for any delays regarding the actual deposit date for any subsequent charges levied by your bank.
5.7 You can top up your account by calling our number and selecting the appropriate option to reach our call centre. You will need your player nickname and your card details to hand. Please note that the card must be in the name of the registered player.
5.8 You may change your address or phone number but such changes will be subject to review and you will need to provide supporting evidence.
5.9 You may withdraw your money at any time. Money withdrawn will always be returned to the source of the funds where possible. If this is not possible, then a cheque will be written out in the name of the account holder ONLY and sent to the registered address. You can request a bank transfer if you are already a verified customer of Smart Live. Anyone requiring a cheque payment will need to be verified and have provided Smart Live Casino with KYC information as detailed in section 5.2.
5.10 We use URU’s (part of the GB Group) authentication service to authenticate all users requesting withdrawals. It is Industry Standard, and offers a robust solution for age verification and identity verification of UK citizens, providing customers with peace of mind.
6. Disclaimer and Limitation of Liabilities
6.1 Smart Live Casino accepts no responsibility, and shall not be liable for any consequences that are alleged to have occurred through your misuse of our service.
6.2 Smart Live Casino shall not be held liable for any consequences that are alleged to have occurred through your use of our service where the circumstances that caused such consequences were beyond our control.
6.3 The Smart Live Casino service is provided without any express warranties or guarantees unless specifically stated, and, to the extent permitted by any applicable law, without any implied warranties or guarantees.
6.4 Smart Live Casino accepts no liability for bets made resulting from the disclosure of your personal 4 digit PIN number, your 6 digit security number and/or your password to any other person, whether such disclosure is made negligently or otherwise. You must keep your Smart Live Casino security codes confidential, as all bets made using the provided security PIN number, security number and/or your password will be treated as valid and as having been made by you.
6.5 Notwithstanding any of the other clauses in these terms and conditions Smart Live Casino in its absolute discretion reserves the right to make persons, their households, their entry phone numbers ineligible to make further entries to Smart Live Casino Games and to close their accounts where applicable.
6.6 In the event of any dispute regarding the Games, the decision of Smart Live Casino shall be binding and no further correspondence or discussion shall be entered into.
6.7 Employees of Smart Live Casino, their families and anyone connected with Smart Live Casino or the Competition, or those ineligible to enter under other clauses in these terms, may not place bets on the Smart Live Casino Service and are not entitled to gain financially from the placing of bets.
6.8 Smart Live Casino may disqualify your winnings if it has reasonable grounds to suspect that you may be in breach of these terms and conditions and/or your participation in the games may be fraudulent or otherwise unlawful.
6.9 Smart Live Casino is not liable for any technical failure in relation to the Internet site or any other technical infrastructure that results in your bet not being placed. In such circumstances your stake will be returned and no win or loss will be considered. Also in the event that your bet is placed but there is failure in relation to the game outcome, or a technical failure that prevents us from declaring a game outcome, or there is an invalid game outcome, then there are 2 possible options:
- i) We will carry forward your bet until a valid game outcome can be declared, or
- ii) we will return your stake to you. No winnings or losses will be accrued unless there is a valid game outcome.
6.10 The user should check their Account balance each time they access any of our Games. In the event of any errors, it is the Player’s responsibility to notify Smart Live Casino at the earliest possible opportunity. Similarly, if Smart Live Casino becomes aware of any errors on your account then we will take the appropriate steps to rectify this error. This includes, but is not limited to, overpayments, underpayments, errors due to manual input or any other technical issue.
7. Governing Law and Disputes
7.1 These Terms and Conditions shall be governed by and conveyed in accordance with the laws of England and Wales, unless you live in Scotland, in which case it will be governed by Scottish law, and subject to the jurisdiction of the courts of England and Wales (or Scotland).
7.2 If you have any complaints about the service, please contact our Customer Services Team on 0800 279 8510 or by post to: Smart TV Broadcasting Ltd. 130 Shaftesbury Avenue, London, W1D 5EU. If, at any time, during the complaints process you are unhappy with how your complaint is being dealt with, you can make a complaint to the Gambling Commission and they will investigate the matter in accordance with their own regulations (www.gamblingcommission.gov.uk).
8. Copyright and Trademark
8.1 All of the material on our Service, including the text, graphics, photographs, pictures, sounds, data, images, audio and video clips (“the Material”) are the exclusive property of Smart TV Broadcasting Ltd and/or the companies or individuals who supply us with the Material. The Material, including compilation, selection, presentation, and arrangement thereof, is protected by national laws and international agreements on copyright, moral rights and other intellectual property rights. You may only use the material for your personal information, and reproduce extracts of the material for strictly personal purposes, without prejudice to the copyright in works featured in the material. Any other form of use (including in particular, reproduction, translation, alteration, modification, distribution, transmission, re-publication, display, broadcast or public representation of the material) is strictly forbidden.
8.2 The Smart Live Casino name and logo, and any other graphics, logos and trademarks used on our Service are protected by the laws and international agreements on intellectual property. Our trademarks must not be used in association with the products or services of a third party or in a manner which could, either directly or indirectly defame or discredit us or a third party. All other trademarks and trade names appearing on our service (including names of products belonging to third parties) remain entirely the intellectual property of their respective owners.
9.1 We are committed to protecting your privacy. As required by the UK Data Protection Acts 1984 and 1998 we follow strict procedures in the storage and disclosure of the personal information you give us in your User Registration Form in order to prevent unauthorised access.
9.2 In order to become a registered user and use our service you must complete our user registration process, and so provide us with certain personal information about your yourself such as name, address, date of birth, telephone number, credit card number, credit card registered address, expiry date, start date and issue number.
9.3 We will use the information about you for the following purposes:
9.3.1 The provision of our services to you , to administer our records, to ensure that the service which we offer you continues to be the most appropriate service for your needs, to respond to any query that you may raise with us and to update our systems.
9.3.2 Marketing and promotions. We will from time to time keep you informed about the services and products which we offer, and send you promotional material.
9.4 We may provide aggregate statistics about our service, customers, traffic patterns, and related service information to reputable third parties, but these statistics would not contain personally identifying information.
9.5 We will not hold information about you which is excessive in respect of the purposes for which it is held.
9.6 By becoming a registered user of our service you consent to the use of your personal information for the purposes and in the manner set out in the “Personal Information” section of the Security and Privacy page.
9.7 We reserve the right to pass on User information to the relevant authorities as we deem appropriate if we become aware or suspect that you are involved in any illegal activities. For legal reasons, We are not obliged to inform you of the same, nor to give any reasons for doing so.
10.1 In the event that you do not use funds credited to your Smart Live Casino with the framework of a promotion, for a period of at least 3 months from the date on which such funds are credited, we reserve the right to reclaim said funds.
10.2 Smart Live Casino is fully regulated and licensed in the United Kingdom in accordance with the UK Gambling Commission under licence number 000-002715-R-103240-001.
For assistance please call the Smart Live Casino Support Team 0800 279 8510. Copyright © all rights reserved 2008.
By accepting these Terms & Conditions, you hereby accept the terms of our Customer Agreement.