Wir von SmartLive wünschen unseren Spielern viel Vergnügen beim Spielen auf Smart Live Casino und möchten Sie dazu auffordern, verantwortungsvoll zu spielen. Wir wünschen uns daher, falls nötig, dass unsere Spieler selbst Betragsbeschränkungen vornehmen und Limits festlegen. Bei der Umsetzung dessen können sich unsere Spieler auf unsere Unterstützung verlassen.
1.
We provide customers with the capacity to
self-exclude themselves
from our site.
2.
We train all our Customer Facing staff so that they understand our Self-Exclusion
policy, and so that they can advise customers who request information. There is
Training Manual which must be read, understood and signed.
3.
We take a number of measures designed to ensure that the site is used only by people
over the age of 18. These include, but are not limited to:
- Explicitly stating on our sign up page that it is illegal for anyone under 18 to
join Smart Live Casino.
- Making the site ICRA compliant and including an ICRA link on the
homepage so that responsible adults can block people under 18 from accessing our
site.
- We ensure that our customer service staff are trained in URU which will allow them
to check primary data (IE the electoral roll) and also secondary documents (IE passports)
accurately thus ensuring that our customers legitimately prove they are over 18.
4.
We have a link to
Gamcare on every page our site, and we also have
a
Responsible Gambling section so that anyone wanting to find out
more information about controlling their gambling has that information readily available.
5.
We will make a commitment to make an annual donation to a nominated charity related
to the study, identification, and treatment of problem gambling.
6.
In addition to these policies, we will always be open to any other procedures that
can be implemented in order to improve this aspect of our service.