Baccarat House Rules

House Rules

• 1. The version of Baccarat being played is the Punto Banco variant unless stated otherwise.
• 2. We operate all games of baccarat with eight decks, which are cut by the dealer. All the decks are thoroughly shuffled prior to arriving at the table, and a courtesy shuffle will then be done at the table by the dealer for the players' benefit.
• 3. All staff involved in both the shuffling and dealing process hold licenses with the Gambling Commission of Great Britain.

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General Terms and Conditions

• 1. The general Terms and Conditions covering this website apply to this product. The rules pertaining to the Live Dealer Baccarat are in addition to, not an alternative from, Smart Live Casino's Terms and Conditions.
• 2. Only one account per customer.
• 3. Only players from jurisdictions where participation in online gambling is considered legal and acceptable under UK Gambling Commission Regulations may play at Smart Live Baccarat.
• 4. Employees of Smart TV Broadcasting, any of their respective group of companies, partners and suppliers are not permitted to play on SmartLive Baccarat.
• 5. Participant s must be over 18 years of age to play at Smart Live Baccarat.
• 6. Smart Live Baccarat is brought to you by Smart TV Broadcasting Ltd, 3rd Floor, 14-16 Regent Street, London, SW1Y 4PH.

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Disconnections

• 7. i) In the event the there is a grand network disconnection during a hand which is the fault of SmartLive or one of its providers, every attempt will be made to restart the hand from the point of disconnection so that customers are able to complete the hand.
• ii) If this restart is not possible, then all bets for that particular hand will be refunded. The total stake will be returned whether a player's hand was winning in potential, tied in potential, or was already bust.
• 8. i) In the event that a player suffers a local disconnection during a hand due to a third party source, the software will automatically 'stand' a player at the point at which the disconnection occurs, and the hand will be played out as normal.
• ii) SmartLive Casino will not accept responsibility for any local disconnections which may occur due to a third party source, and subsequently any loss, or loss of profit in potential which may be suffered.

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Misdeals

• 9. In the event of a misdeal or mis-scan of a card during a hand, we will take the hand back to the point when the misdeal took place where possible. This will allow players to complete the hand. If this cannot be achieved, then all bets will be declared void and all stakes returned to players.
• 10. In cases where players have already made a decision, and the immediately previous card needs to be cancelled or changed due to a misdeal/mis-scan, we will always endeavour to give the players the option to make a new decision once the correct card has been dealt. Where this is not possible all bets will be void.
• 11. If there is a discrepancy between the card shown on the video screen with the live dealer, and that which is shown on your betting display, the correct card is that which is on the video screen (i.e. the number/face vaule of the physical card turned over by the dealer, not that which appears on your screen). Any hands with a discrepancy should be played as such by the player. We will always either change the hand on the virtual table to that shown on the video, and in instances where this is not possible we void the hand and refund all wagers to all players.
• 12. In the event that a misdeal is only noticed (or brought to our attention) after the completion of a hand, we will make every attempt to investigate and subsequently ensure that players are not deprived of due winnings.
• 13. In situations where a card is inadvertently dealt and shown to customers before its turn, this card will not be burnt. To preserve the integrity of the deck this card will be placed next to the shoe, face down, and will be dealt at the same stage it should have been, had it not been shown to the players.
• 14. In the event that a card is inadvertently shown face-up in the shoe, this does not count as a misdeal; the card and hand will still be played as normal.

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Chat rules

• 15. When using the chat function on the Live Dealer Baccarat product, you are implicitly agreeing to strictly abide by our chat rules.
• 16. You must not impersonate, harass, slander, or abuse any other person in chat. You may not use vulgar language, nor make racial, sexual or ethnic comments of any kind whatsoever.
• 17. Do not post anything that is, or could be construed as libellous.
• 18. You must not use the chat function to solicit any other players with requests for money, whether for yourself, or for companies, websites or charitable causes.
• 19. Smart Live Baccarat bears no liability to players for any activity occurring in the Chat Room which may cause any player to suffer loss, damage or distress of any kind.
• 20. We reserve the right to publish players' usernames, winnings and chat messages across any media platform at our discretion.
• 21. We reserve the right to edit or delete any and all chat messages which we consider to be in breach of these Terms.
• 22. We reserve the right to suspend, restrict or terminate your access to the service at any time without notice at our discretion where you are (or we suspect that you may be) in breach of these Terms.

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Contact Us

• 23. If you have any questions, queries or complaints about SmartLive Baccarat, please contact our Customer Services Team on 0800 279 8510 or by post to: Smart TV Broadcasting Ltd. 14-16 Regent Street, London, SW1Y 4PH
• 24. If, at any time, during the complaints process you are unhappy with how your complaint is being dealt with, please be aware that we have a formal grievance procedure to adhere to. Please feel free to request a written copy of our guidelines at any time during the complaints procedure.