Gambling at Smart Live Casino should always be fun, so we actively encourage  and promote responsible gambling. 

Are you in control?

Smart Live Casino wants you to enjoy your experience when using our website and would like to advise you of some guidelines that you should follow to ensure that you are gambling in a responsible manner:

• Set yourself strict limits for the amount of time and money that you are going to spend before you start gambling
• Only gamble with money that you can afford to lose
• Avoid chasing your losses
• Avoid gambling when you are under the influence of alcohol or any other substance.
• On the casino, use the Play for Fun option

We have also worked closely with industry specialists GamCare to compile a list of questions that you need to ask yourself while gambling.

• Do unhappy life events make you want to gamble?
• Do you gamble alone for long periods?
• Do you stay away from work to gamble?
• Do you gamble to escape from life?
• Are you reluctant to spend 'gambling money' on anything else?
• Have you ever lied to cover up the amount of money or time you have gambled?
• After losing, do you feel you must try and win back your losses as soon as possible?
• If you run out of money when gambling, do you to gamble again as soon as possible?
• Do you gamble, reducing your stakes, until your very last penny is gone?
• Have you lied, stolen or borrowed just to get money to gamble or to pay gambling debts?
• Have you ever felt depressed or even suicidal due to gambling?

Answering YES, to any of the above indicates that you may have an issue that is out of your control. Therefore, we would suggest that you seek further assistance from one of the organizations below

Getting Assistance

The following websites offer advice and guidance. Each has links to helplines and e-mail addresses that you can contact if you would like confidential advice and support:

www.gamcare.org.uk
www.gamblersanonymous.org.uk
www.gambleaware.co.uk
www.gamblingtherapy.org

Managing your Playing

We advise that you draw up and stick to a budget plan for your gambling expenditure. Even frequent gamblers will benefit from knowing exactly how much they can afford to spend and how often. It is vital to stick to this budget, as even a small overspend could be the start of a slippery slope. In a nutshell, never bet anything other than you can potentially afford to lose.

Deposit Limits

You will shortly notice an addition to the "My Account" section, which centres around deposit limits. These will be user imposed limits, and are there to assist you with your expenditure and to allow you to maintain control. Please note, these deposit limits are not loss limits, they will limit your deposits only to ensure that you cannot deposit more than you can afford. In order to amend a deposit limit you will be able to do this over the telephone or on the website. If you have a deposit limit of £100 per month and you wish to increase this to £200, then this will take one month to come into effect to ensure that you are not chasing your losses. However, if you had a deposit limit of £200 per month and wanted to drop this to £100 per month then this would be effective immediately.

Self Exclusion

At any time, you can request that any account that you hold with Smart Live Casino is closed to exclude you from gambling. We will close the account for an agreed period of time (one month, three months, six months, one year or permanently) during which time it will not be possible to re-open the account. Smart Live will close any new accounts opened by you and blacklist your card details so that they can no longer be used on our website.

In order to self exclude yourself, you should contact us at support@smartlivecasino.com or phone us on 0800 279 8510 with your account details to hand.

If, after your exclusion has ended, you wish to reopen your account then this will need to be made in writing, and will be subject to a 7 day cooling off period before any further action is taken. Please note: this does not mean that your account will be opened, we will take whatever action we feel necessary to protect vulnerable people.

Over 18s Only

You must be over the age of 18 to have an account with Smart Live Casino. We reserve the right to ask for documentation that shows proof of your date of birth. We may also use 3rd party applications to verify that the date of birth used in your account application is correct.